This is the official Infinex support contact form. We do not respond to requests sent in any other way, like social media.
We'll respond to your request by e-mail, usually within 48 hours, excluding Saturdays and Sundays.
Please select the request subject:
We can't accept your request right now
Most deposit issues are temporary and will resolve automatically after a few minutes or hours.
Probably our technicians are already working on fixing this issue.
You can submit a support request only if a full 8 hours have passed since the deposit was made.
We can't accept your request right now
Most withdrawal issues are temporary and will resolve automatically after a few minutes or hours.
Probably our technicians are already working on fixing this issue.
You can submit a support request only if a full 8 hours have passed since the withdrawal was ordered.
We can't accept your request right now
You have canceled this withdrawal, therefore it has not been executed.
The funds have been returned to your Infinex account.
We can't accept your request right now
This withdrawal is pending. No funds have been permanently debited from your Infinex account.
You can cancel this withdrawal at any time.
1. Keep in mind that withdrawals of certain coins may be not available for technical reasons.
You can always convert your funds to another coin and order a withdrawal.
2. If the selected coin is available on multiple networks, try using a different network.
3. If you are trying to withdraw the non-native token that cannot be used to pay the blockchain fee directly
(e.g. USDT withdrawal via ERC-20 network requires some ETH additionally), the withdrawal will
not be made if the liquidity and trading volume of native asset (e.g. ETH/USDT) is insufficient.
You can provide some liquidity on blockchain native asset pairs to help solve this issue.
